Online Mortgage Switcher FAQs

You can speak to an independent financial adviser if you want advice on the options available, you can find a list at www.unbiased.co.uk. Alternatively, you can use our Online Mortgage Switcher.

You’ll need to login to the Online Mortgage Switcher. You’ll need your account number, date of birth and either your sort code or your exact last payment amount.

You can't apply to increase the loan amount as part of a product switch. You need to apply for a further advance independently of a product switch. Applications for further advances will need to be submitted via a mortgage adviser.

If you’ve already applied for, or are going to apply for a further advance, you’ll need to wait for that to complete before you can apply to switch product on your existing loan. Further advances aren’t available for regulated cases. Please check your original offer or contact us if you're unsure.

The switch can be made providing the further advance application has been completed. Further advances aren’t available for regulated cases. Please check your original offer or contact us if you're unsure.

You can’t apply to extend the term on regulated cases, but it’s acceptable for non-regulated cases. Please check your original offer or contact us if you're unsure.

This can't be carried out as part of the switcher process.

You may be able to switch if you're currently within a deal period, however, you may incur an early repayment charge by doing so. Please refer to your current mortgage offer for more details.

If your current product has the 'switch-to-fix' feature

You can apply to switch to a fixed rate during the Early Repayment Charge period. Product switch start dates are always the 1st of the month and the date the switch occurs depends on the date you accept the product switch offer. The date will be confirmed when you accept the offer.

If your current product is ending

You can apply for a product switch up to 6 weeks before the current product end date. The product switch start date depends on the date you accept the product switch offer but will be no earlier than your current product end date. The date will be confirmed when you accept the offer.

If the current product has ended

You can apply for a product switch at any time. Product switch start dates are always the 1st of the month and the date the switch will occur depends on the date you accept the product switch offer. The date will be confirmed when you accept the offer.

DHLL & Emex mortgages don’t currently have this facility.

Product switches always complete on the 1st of the month. The date on which you accept the offer will determine which 1st of the month the product switch will complete. The date will be confirmed as part of the online offer acceptance process.

Mortgage statements are sent annually on the month end of the anniversary of the mortgage, e.g. if you received your funds on 15 May, annual statements will be sent at the end of May.

You can’t apply to change repayment method as part of, or at the same time as, a product switch.

If you want to change your repayment method, consider doing so before applying to switch product. You can do so via telephone call 08000 30 40 60, or speak to an independent financial adviser if you want advice. You can find an adviser by visiting www.unbiased.co.uk. Please note that changing your repayment mortgage to interest only is not allowed on non-buy to let mortgages. If you’ve already applied for, or are going to apply for, a change in repayment method you’ll need to wait for that to complete before you can apply to switch product.

If you don’t switch to a new product then your mortgage will continue on the current terms and conditions. Please refer to your original offer for full details of the applicable interest rates etc. You may still use the Online Mortgage Switcher at a later date if your account is eligible at that time.

If you choose a fixed rate product, the interest rate will remain unchanged for the period specified. If you choose a variable rate, then the interest may change.

When the product ends, your mortgage will revert to an agreed revert rate which is variable.

The mortgage offer generated will provide you with detailed information.

You’ll be sent a 'Product Maturity' letter in the month prior to maturity. You’ll have at least 10 days notice of any future rate and payment change. When the deal ends, the account will revert to the revert interest rate unless you’re eligible to switch product and you do so prior to the end of the current deal.

You're able to switch online if you meet the following criteria:

• You're a customer with The Mortgage Works.
• You're within six weeks of your current deal ending or no Early Repayment Charge is payable, e.g. the product deal has already ended or you have a product with a switch-to-fix incentive.
• You haven’t had arrears in the last 2 months.
• You don’t have a further advance application currently in progress.
• You have more than 2 years remaining on your mortgage term.
• Your mortgage wasn't regulated by the Consumer Credit Act at the time it was taken out.
• The loan exceeds the minimum loan amount of £2500.

Please note, customers subject to a Bankruptcy Order or Individual Voluntary Arrangement aren’t eligible to complete a product switch.

If your current product has the 'switch-to-fix' feature, you can apply to switch to a fixed rate during the Early Repayment Charge period.

If your current product is ending you can apply for a product switch up to 6 weeks before the current product end date.

If the current product has ended you can apply for a product switch at any time.

Limited companies may complete a product switch by calling 08000 30 40 60, or through a mortgage adviser.

No, as you’re an existing customer there’s no need for us to complete a new credit search as part of the switcher process.

You can only have one offer valid at any one time. The offer will expire 3 weeks after it has been made. Your product switch application won’t be processed any further unless you accept the offer within 3 weeks of it being made.

If you haven’t accepted the offer - from the offer details screen you'll need to start the process again by pressing the "NEW PRODUCT" button. No fees are chargeable for this.

If you’ve accepted the offer and it hasn’t completed, you’ll need to cancel the offer first. You may do so online or via telephone.

If the offer has completed - you’ll need to pay the applicable Early Repayment Charge to switch to another product, unless the new product chosen has a Switch to Fix incentive.

No, we’ll use the existing direct debit details to make changes to the payment. If you don’t want us to use the existing direct debit details you must instruct us of the new details, which you’ll need to do over the telephone by calling 08000 30 40 60.

The Online Mortgage Switcher will display an indicative monthly payment for the products for which you’re eligible. The products and their monthly payments are shown on the 'view products' page. When the product switch completes a letter will be sent to you to confirm the new monthly payment.

All of our product switch options are ‘monthly rest’ accounts, where the account balance at the date of offer is used to calculate the monthly payments. If you’ve an ‘annual rest’ interest only account, where the account balance at 31 March is used to calculate the monthly payments; you may find that the indicative monthly payment displayed on the ‘view products’ page varies to the amount displayed on the personalised offer. Please note that the figure displayed on the offer document is the figure that is being agreed to upon confirmation of the switch.

You’ll need to set up direct debit payments which needs to be done over the telephone by calling 08000 30 40 60.

The arrangement fee may be paid up front (we take payment for this online) or it can be added to the mortgage. If choosing the latter, the fee will be added to your mortgage when the product switch completes. Please remember, that if you choose to add the fee to your mortgage balance, you’ll be charged interest on it over the term of your mortgage. You can't change the way you pay the fees after you’ve produced the offer.

Please check that the details have been entered correctly.

If the card details are correct: we aren’t permitted, or able, to give any information from the card supplier therefore please contact the card supplier to rectify any problems or try a different credit/debit card if possible.

In the unlikely event that we have a technical problem, please try again later. The application will be saved for you to access at a later time.

If you’ve created your offer using the Online Mortgage Switcher, the entire process needs to be completed online and therefore you can’t pay by cheque.

If you’ve received a paper offer through our mortgage consultants, please refer to your offer pack.

An arrangement fee may be charged, depending on the product you select.

There is no valuation fee, the value of your property will be indexed automatically to provide a current value which will be used to determine which products you’re eligible for.

There are no legal fees payable for product switching. However you may consider taking legal advice, which may incur fees.

If you pay the arrangement fee when you accept the offer and change your mind prior to completion, we’ll return the arrangement fee to you.

If you choose to add the arrangement fee to the loan when you accept the offer, then no money will have been taken and therefore no money will be returned.

Once the switch has completed, you can’t cancel and therefore the arrangement fee is non-refundable.

You can cancel the switch up to 5 days prior to completion using the Online Mortgage Switcher. If it’s less than 5 days to completion, you can cancel the switch by calling us on 08000 30 40 60.

The product switch will be completed on the product switch completion date. On that date the new product will start and any fees that you’ve chosen to add to the loan will be added to your mortgage balance. A confirmation letter, which will show the new payments, will be sent to you shortly after the product switch completes.

There are no fees to pay if you cancel your switch prior to completion.

You can cancel the switch up to 5 days prior to completion using the Online Mortgage Switcher. If it’s less than 5 days to completion, you can cancel the switch by calling us on 08000 30 40 60.

If the product switch has completed, you can't cancel.

If you’ve accepted an offer you can cancel up to 5 days prior to completion using the Online Mortgage Switcher, or up to a day prior to completion by calling 08000 30 40 60.

If you’ve not accepted an offer you can let it expire (an offer expires after 3 weeks) or create a new offer which will supersede previous offers.

You can cancel an offer by simply creating a new offer or letting the offer expire by not clicking 'accept'. The offer is valid for 3 weeks after it has been made. After 3 weeks the offer will expire and no longer be available.

You can cancel using the Online Mortgage Switcher (OMS) up to 5 days before the product switch is due to complete. Login to OMS where you’ll be taken to the product confirmation page. If you’re within the time frame to cancel, you’ll see an option to do so. Alternatively, you can ring us on 08000 30 40 60 up to a day prior to completion in order to cancel.

No

Please check to make sure you’ve entered all your details correctly. If you still can't access the Online Mortgage Switcher, then please call 08000 30 40 60 for assistance.

No, you’re unable to switch over the phone. You can use our Online Mortgage Switcher or call us on 08000 30 40 60 for a paper application.

You can speak to an independent financial adviser if you want advice on the options available, you can find a list at www.unbiased.co.uk.

No

This depends on the product chosen, please see your mortgage offer.

Yes, but depending on the product chosen at product switch, an early repayment charge may apply. Please refer to your offer.

This depends on the product chosen. With a fixed rate mortgage your interest rate remains the same for an agreed period, and you pay exactly the same per month until the end of your fixed period.

With a tracker rate mortgage, your interest rate is a fixed percentage above or below the Bank of England base rate. This means your payments will go up and down in line with the Bank of England base rate changes.

Our mortgage products revert onto one of The Mortgage Works (UK) plc Managed Rates for the remaining term of the mortgage. A Managed Rate is a variable interest rate with no upper limit or cap. A Managed Rate will change to reflect changes in general interest rates, the law, regulation or changes in our costs. A Managed Rate is not tied to the Bank of England base rate.

Yes, you can call us on 08000 30 40 60 for details of your current mortgage and we’ll direct your call appropriately. If your query is about advice on switching you can speak to an independent financial adviser. You can find an adviser by visiting www.unbiased.co.uk.

Once you log in to the Online Mortgage Switcher, this can be found on the product selection screen which shows you a summary of your account and current product.

The product switch can be applied for online. We’ll produce an offer for you, which you can access immediately. Once you’ve read the offer, you can accept the offer and submit your application through the Online Mortgage Switcher; we’ll then complete your application on the date advised when you accept the offer.

Alternatively, you can switch using our application form. Complete the form and send it to: The Mortgage Works, Portman House, Richmond Hill, Bournemouth, BH2 6EP. We'll then send an offer to you, which you'll need to sign and return. You can have a broker involved, but this is not necessary.