Getting in touch with us

New to TMW or already with us, here’s how to reach us when you need us.

Applying for a new Buy to Let mortgage

It’s easy to get started with us. Call our Buy to Let team on 0800 545 3021, or speak to your regular broker. Just be aware that we can only offer information about our mortgages.

If you need advice, contact your broker or an Independent Financial Adviser (IFA).

Existing customers

If your rate’s about to expire and you already know which Buy to Let or Residential deal you want to switch to, simply use our Online Mortgage Switcher.

If you need a certificate of interest or mortgage statement, email with the following information:

  • Account number
  • Name
  • Dates required

If you’re experiencing financial difficulties, our dedicated teams are here for you on 0800 21 25 08 (Mon-Fri 8am-6pm and Sat 9am-12pm). The sooner you talk to us, the sooner we can help you. For more detailed information, see our Money worries page.

How to complain

Feel that something's not gone as you expected? Find out how to complain to us.

Still not sure who to speak to?

If you have a mortgage with TMW, you can use these contact details to get in touch.

Before you call, please have your mortgage account number available and be ready to confirm your identity by answering questions about yourself and your mortgage account.


08000 30 40 60, press 1 for new applications or 2 for existing mortgages.

If you’re calling from outside the UK, call +44 1793 774239 for general queries (or +44 1604 836129 for arrears specific queries)


The Mortgage Works
Portman House
Richmond Hill


For redemptions or queries relating to an existing TMW mortgage, fax us on 08702 707071.

For completions or queries about a new TMW mortgage, fax us on 01202 562460.