Coronavirus: Mortgage payment break

Please only call us if it's urgent. Our lines are really busy at the moment, so hold times are much longer than we’d like.

Applying online is the quickest way to apply for a mortgage break.

Last updated 27 August 2020

We understand that Coronavirus (COVID-19) is creating challenging times and you may be worried about money.

What is a mortgage payment break?

If your tenant is struggling to pay their rent or you're struggling to make your monthly mortgage payments because of coronavirus, we can help you by offering a 3-month payment break.

A mortgage payment break is a 3-month break from paying your full mortgage payments.

You’ll be able to apply to either:

  • Take a full break from making your monthly mortgage payments; or
  • Make reduced payments during your payment break.  

If you're a landlord, we encourage you to pass on any payment breaks to tenants in need of a rental holiday.

If you’ve already taken a mortgage payment holiday, you can still apply for a mortgage payment break. We’ll continue to offer either a further payment break, or a new one, until at least 31 October.

If you would like an estimate of the impact of a mortgage payment break then you may find this independently published mortgage payment break calculator useful.

You’ll be directed to an external website where you’ll get a representative illustration of what your future payments will look like. Your actual payments and what you will repay over the term of the mortgage may differ.

Is a mortgage payment break the right option for me?

If you’re thinking about a mortgage payment break, it’s important to know that:  

  • Interest will continue to build at your usual interest rate during the payment break. This means your monthly payments at the end of the break will be higher and  the total amount of interest you’ll pay over the term of your mortgage will go up, increasing the overall cost.  
  • Taking a payment break won't affect your credit rating. But lenders may ask about your payment history and take this into account when making future lending decisions.
  • Once your payment break ends, you’ll need to make payments again as set out in your mortgage terms. If you miss or make a late payment, it'll be recorded on your credit file for six years and this could make it difficult for you to borrow in the future.
  • If you've any life or mortgage protection insurance that’s related to your mortgage, then it might not cover the higher mortgage amount; it’s a good idea to contact your provider to review your cover.
  • If the amount you owe on your mortgage increases, or the value of your property has changed, your ‘Loan to Value’ will also change. This is one of the things lenders consider when you apply for or switch mortgages and may affect the type of mortgage you can get.
  • There might be other ways to reduce your mortgage  payments. Some of these may be more suitable for your situation. You can see the full range of options in our Home Support Hub.

For more advice on taking a mortgage payment break, visit the Money Advice Service. You can also find information that may help you with your decision, and links to free independent debt advice, in the frequently asked questions at the bottom of this page.

If you’re not struggling to pay your mortgage because of coronavirus, and you’re still able to make your mortgage payments, then you should continue to do so.

Applying for a payment break

You must have consent from everyone named on the mortgage.

To help you complete the application, please have information about your income and outgoings to hand.

There are different ways to apply for a payment break, so please read the options carefully:

  • If you've already taken a payment break and would like to apply for a new payment break, you can apply online.
  • If you’re currently up to date with mortgage payments and your mortgage is not held under a limited company, you can apply online.
  • If you’re currently behind on your mortgage payments AND/OR your mortgage is held under a limited company, you can apply by calling us on 0800 212 508. Our lines are open 9am to 5pm Monday to Friday, and 9am to 12pm on Saturdays. 

If you’re having problems on the system, you may need to update the browser version you’re using or try using a different browser. You can also try refreshing the page by holding down ‘CTRL’ and ‘F5’.

After your payment break ends

We’ll send a letter to you before your payments are due to restart. It will confirm the start date and the amount of your new payment.

There are a few options for what to do next.

Pay your new monthly payments

If you normally pay by Direct Debit, you don’t need to do anything. We’ll collect your new payment amount. If you cancelled your Direct Debit, you’ll need to set it up again. Remember, this usually takes 2 weeks, so make sure you give yourself enough time before your next payment date.

If you already pay by standing order, you’ll need to ask your bank or building society to update your standing order’s payment amount.

Pay more than your new monthly payment

If your financial situation has improved, you could pay back the payments you’ve missed to minimise the effect on your monthly payments. This means you’ll pay less interest long term, but it will impact your overpayment allowance on your mortgage. Any Early Repayment Charge you’re charged as a result of making up missed payments will be refunded.

If you were making overpayments before taking a payment break, you’ll need to set them up again.

Find out more about overpayments

If you still need help

If you’ve already had 6 months of payment support, unfortunately, you can’t apply for any more payment breaks, but help is available if you still aren’t able to make your mortgage payments.

If you’re a buy to let customer, it’s really important to speak to us as soon as you can. Please call us on 0800 212 508, with up-to-date information about your income and spending handy.

When you call, we’ll talk through your current situation and discuss the options that work best for you.

If you’re a residential customer, you can apply for further support on our Home Support Hub. Please have up-to-date information about your income and spending as you’ll need to fill in these details. Once we have this information, we’ll call you to go through your options.

If you can’t go online, please call us on 0800 212 508. Just bear in mind, our lines are really busy at the moment, so hold times are much longer than we’d like.

Other questions you might have

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