Coming soon: Our Home Support Package

22 May 2020

If you’ve been financially affected by coronavirus, we want to do all we can to help you keep your property.

We’re already offering up to three months’ mortgage payment holidays. But we understand that the impact of coronavirus could be felt long after that.

So we welcome the fact that our regulators are starting to set out how the financial services sector can best support those who continue to be impacted financially.

For our part, we are putting together a Home Support Package to help you through this time. We may adapt it as we go if the official guidance changes.

You don’t need to do anything at the moment. No need to contact us. 

We’ll let you know when you’re able to ask for this help.

If you're a landlord

Here’s what support you’ll be able to access to help you get your finances back on track:

The option to take out a new mortgage payment break if your tenant is still experiencing difficulty paying their rent – up to 3 months – on top of any payment support you may have already received. Just bear in mind that a payment break will increase the amount you owe and interest will continue to be added to your mortgage.

We encourage you to pass on any payment breaks to your tenants in need of a rental holiday because of coronavirus. 

Flexibility in the way you repay your mortgage, such as making reduced payments for a time, if that’s appropriate for you. We’ll make sure you get the information and support you need to choose the right option and timeframe for your circumstances. And we’ll help you understand the longer term impact on your mortgage.

We remain committed to the buy to let market and are here to help. We’ve been providing buy to let mortgages for more than 30 years and we won’t stop now. Get in touch with our buy to let experts who are here to help.

If you're a residential customer

Here’s what support you’ll be able to access to help you get your finances back on track:

Either:

Flexibility in the way you repay your mortgage, such as making reduced payments for a time, if that’s appropriate for you. We’ll make sure you get the information and support you need to choose the right option and timeframe for your circumstances. And we’ll help you understand the longer term impact on your mortgage.

Or:

The option to take out a new mortgage payment break – up to 3 months – on top of any payment support you may have already received. Just bear in mind that a payment break will increase the amount you owe and interest will continue to be added to your mortgage.

Plus, whatever happens:

If you’ve fallen into arrears because of the financial impact of coronavirus and so long as you stay in touch and keep working with us to help get your mortgage back on track, we will not take any action to repossess your home until 31 May 2021. By then we hope your circumstances will have changed. This doesn't apply to buy to let mortgages.


There’ll be more information to follow soon. For now, you don’t need to do anything. No need to contact us.

Visit our regularly updated coronavirus support page, which includes information about valuations, payment holidays, offer extensions and more.

Coronavirus support