Coronavirus help

Last updated 1 August 2021

We’re committed to supporting our mortgage customers who’ve been financially affected by coronavirus.

Switch your deal to reduce your mortgage payment

If you can still make your mortgage payments, switching your deal – if possible – might be a good way to reduce your monthly payments, to help take the pressure off if finances are tight right now.

More about switching your mortgage deal

Coronavirus mortgage payment breaks

Due to coronavirus, we offered mortgage payment breaks to our customers. These have now ended but, if you’re worried about your payments, there are other ways we may be able to help.

How coronavirus payment breaks worked

We offered mortgage payment breaks from 20 March 2020 to 31 July 2021. Customers could apply to take a payment break for up to 3 months at a time, for a maximum of 6 months. This was in line with FCA guidelines.

However, we're no longer accepting applications. Applications for new mortgage payment breaks and extensions to existing payment breaks ended on 31 March 2021 and all payment breaks ended on 31 July 2021.

Repayments after a mortgage payment break

If you took a mortgage payment break, your new monthly repayments have been worked out to cover the interest added during your break.

If your financial situation has improved, you could increase your monthly payments or even pay the payments missed in full. This way, you’ll pay less interest over the long term.

Making overpayments following a payment break will impact your overpayment allowance. But we’ll refund any Early Repayment Charges (ERCs) you’re charged for making up missed payments.

If you were making overpayments before taking a payment break, you’ll need to set them up again.

How to set up an overpayment

If you can’t make your mortgage payments

If you're unable to make your monthly payments or if you've already missed one or more payments, don’t panic. We’re here to help.

We understand that it can feel easier to avoid a conversation with us and hope the situation improves. But the sooner you get in touch, the quicker we can help you.

Find out how we can help with your money worries