Money worries

If your query is payment break related, please check our coronavirus updates or payment break page. We're currently experiencing a high volume of calls, so the quickest way to find the information you may need is online.

Having trouble paying?

If you're finding it difficult to repay your mortgage - or think you may do soon - we're here to do everything we can to help. The important thing is to talk to us sooner than later.

Who should you talk to?

If you're struggling or falling behind on your mortgage payments, our dedicated teams are here to help. To talk to us about your situation, call us on 0800 21 25 08. Our lines are open 8am-6pm Monday to Friday and 9am-12pm on Saturdays.

Please note that for our mutual protection and to improve service standards, we may monitor and/or record telephone calls.

Or, if you prefer, you can write to us about your circumstances:

Nationwide Building Society
Collections Department
Portman House
Richmond Hill

Need some additional help?

It can be difficult making financial decisions at the best of times, but it becomes especially challenging when you or a loved one are affected by a serious illness or are experiencing an unexpected change in personal circumstances.

You don’t have to make those decisions alone. Our free Specialist Support Service is designed to help you with any financial concerns you or your family may have. To find out more, call us in confidence on 0800 917 23 93, lines are open Monday to Friday 9am-5pm and Saturday 9am-1pm.

Find out more about our Specialist Support Service.

Where else can you get advice and information?

As well as getting help and advice from free debt advice organisations, you can also contact credit reference agencies that can provide you with further information.

Mortgages are secured on your property. You could lose your property if you do not keep up payments on your mortgage.

The Mortgage Works is not responsible for content or availability of external websites. The Mortgage Works does not make any recommendations or endorse any advertising, products, services or other content on external websites. Views expressed on third party websites are those of the public and unless specifically stated, are not those of The Mortgage Works nor Nationwide Building Society.