Privacy & Cookies

The Mortgage Works is committed to protecting your privacy. Our employees are trained to keep customer data confidential. Encryption technology is also used to keep any information you supply secure.


A 'cookie' is a small file we send to your computer, which is stored in your browser or computer's hardrive and can be deleted by you at any time. The 'cookie' does not include personal information such as your name, so your privacy is protected.

Most web browsers automatically accept cookies, but if you would prefer cookies not to be used, you may be able to set your browser to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether (click "Help" in your browser menu for your browser manufacture's instructions). By deleting our cookies or disabling future cookies you will still be able to use most of the features on this website.

Please click here for more information on cookies and how we use them.

Use of your information

Please see ‘How The Mortgage Works and Nationwide use your information’ by clicking here

Data Protection Act 1998

Your personal information will only be processed by Nationwide Building Society and The Mortgage Works for the purposes as notified to the Information Commissioner. You may request a written copy of the details held about you. Please write to: The Subject Access Request Team, Customer Operations, Nationwide Building Society, Kings Park Road, Moulton Park, Northampton, NN3 6NW.

Anonymous Data

Some 'anonymous' data is collected such as browser types, pages visited and time spent on our site to help us understand how people are using the website so that we improve it. Click here for more information on the data we collect

Google Analytics Notice

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Yahoo! Notice and Ability to Opt-out

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyse where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, please click here.


Browser or Web Browser

A web browser is a piece of software used to locate and display web pages on your computer or phone.

There are many web browsers but the most common ones are Microsoft's Internet Explorer, Mozilla's Firefox, and Google's Chrome.

Web Beacons

Web Beacons are small images sometimes known as clear GIFs, pixel tags, or one pixel GIFs, these images allow companies to count visitors and potentially personalise advertising to your interests based on the websites/pages you have visited.

Web Server

The computer which sends web pages to your computer.